🔄 Return, Refund & Cancellation Policy – CutScope™

📦 Order Processing & Cancellation

All orders begin processing immediately after purchase to ensure fast fulfillment.

Because of this:

• Cancellations are not guaranteed once an order enters processing

• Requests to cancel after processing begins may be denied

• If a processed order is canceled, a refund may only be issued after delivery and return of the item, subject to inspection

We encourage customers to carefully review their order details before completing checkout.

🚚 Shipping & Delivery Timeframes

CutScope™ ships internationally.

Estimated delivery time:

• Processing: 1–3 business days

• Shipping: 7–15 business days (international)

Delivery times are estimates and may vary due to customs, carrier delays, weather, or other factors beyond our control.

Filing a dispute or chargeback before the estimated delivery timeframe has elapsed is considered premature and may delay resolution.

📦 30-Day Return & Refund Policy (After Delivery)

You have 30 calendar days from the date of delivery to request a return or refund.

✅ Eligible for Refunds

Refunds are only available if the item:

• Arrives defective, damaged, or incorrect

• Is unused and in original packaging

• Includes valid proof of purchase

• Is returned after approval

Items that arrive undamaged and functioning as intended are not eligible for refunds.

🚫 Non-Refundable Items

Refunds are not available for:

• Items delivered in proper working condition

• Buyer’s remorse or change of mind

• Orders canceled after processing has begun

• Gift cards

• Downloadable or digital products

• Personalized or custom-made items

• Items marked Final Sale

• Shipping fees

🔁 Exchanges

If your item arrives defective or incorrect, you may request an exchange.

Requirements:

• Contact us within 7 days of delivery

• Provide clear photo or video evidence

• Exchange is for the same item only

💌 How to Request a Return or Exchange

Email us at:
📧 support@cutscope.com

Include:

• Order number

• Description of the issue

• Photo or video evidence (if applicable)

Requests submitted without required information may be delayed or denied.

🚚 Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect

• Original shipping fees are non-refundable

• If a defect or error is confirmed, CutScope™ will cover return shipping

💳 Refund Processing

Once a return is received and inspected:

• You’ll be notified of approval or rejection

• Approved refunds are issued to the original payment method within 5–10 business days

• Bank processing times may vary

⚠️ Chargebacks & Disputes

We strongly encourage customers to contact us first to resolve any concerns.

Filing a chargeback:

• Does not guarantee faster resolution

• May delay refunds or order handling

• May result in denial if filed before delivery timeframes or without contacting us

We reserve the right to submit all relevant order records, policies, and communication to payment processors when disputes are opened.